Frequently asked questions

Are your products authentic?

Yes, 100%. We source all products directly from official Korean brand distributors and authorised suppliers. Every product on ColoursWink is genuine.

What currencies do you accept?

Our store displays prices in USD. Payments are processed securely and your bank or card provider applies the current exchange rate at checkout.

Which countries do you ship to?

We ship worldwide. Delivery times vary by region — see our Shipping Policy for full details.

How do I track my order?

Once your order ships, you will receive a tracking number by email. Use it on the carrier's website to follow your parcel in real time.

My order arrived damaged. What do I do?

Please email us at info@colourswink.com within 7 days of delivery with a photo. We will arrange a replacement or refund immediately.

Can I return opened products?

For hygiene and safety reasons, we cannot accept returns on opened cosmetics unless the product is defective or damaged. See our Returns Policy for full details.

How do I contact customer support?

Email us at info@colourswink.com. We respond within 24 hours, Monday to Saturday.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), and all methods available at Shopify's secure encrypted checkout.