Find answers to frequently asked questions about ColoursWink — shipping, returns, order tracking, payment methods, product authenticity, and more.

1. How long does shipping take?

Standard shipping typically takes 5–7 business days within India. Express shipping options are available at checkout. International orders may take 10–20 business days depending on the destination country.

2. Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the customer.

3. How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the courier's tracking portal.

4. What is your return and refund policy?

We accept returns within 7 days of delivery for unused, unopened products in their original packaging. To initiate a return, please contact us at support@colourswink.com. Refunds are processed within 5–7 business days after we receive the returned item.

5. Can I exchange a product?

Yes, exchanges are accepted within 7 days of delivery, subject to product availability. Please reach out to our support team to arrange an exchange. Items must be unused and in their original packaging.

6. What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are secured with SSL encryption for your safety.

7. Are your products authentic?

Absolutely. All products sold on COLOURSWINK are 100% authentic and sourced directly from authorized distributors and brand partners. We do not sell counterfeit or grey-market products.

8. How do I care for my skincare and beauty products?

We recommend storing all products in a cool, dry place away from direct sunlight. Always check the product label for specific usage and storage instructions. Avoid sharing personal care products to maintain hygiene.

9. Can I cancel or modify my order after placing it?

Orders can be cancelled or modified within 12 hours of placement. After this window, the order may already be processed for dispatch. Please contact us immediately at support@colourswink.com if you need to make changes.

10. How can I contact customer support?

You can reach our customer support team via email at support@colourswink.com or through the Contact Us page on our website. We aim to respond to all queries within 24–48 business hours.